Terms of Service

Effective date: 13 October 2026 · Previous version: 1 November 2024

1. About these terms

iThank.uk is a trading name of Affirmable Limited, a company registered in England and Wales (company number 14461956). Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. In these terms, "we", "us" and "our" mean Affirmable Limited, and "you" means the person using iThank.uk.

These terms apply to ithank.uk, the iThank.uk web app and our Android and iOS apps (together, "the service"). By using the service or placing an order, you agree to these terms and our Privacy Policy. Nothing in these terms affects your legal rights as a consumer.

2. The service

iThank.uk helps you keep track of your guests and the gifts they give, and turns one design and one message into a personalised card for every guest: save the dates, invitations with RSVP codes, and thank-you cards that mention each guest's gift. You can buy cards as digital downloads, or printed, with or without envelopes. The options and prices are on our pricing page.

3. Accounts

• You can track guests and gifts and design cards without an account. Until you create one, your event is linked to your device by a cookie, so clearing your cookies or changing device will lose it.
• You must be 18 or over to create an account or place an order.
• You must give accurate details and keep them up to date.
• Keep your sign-in details safe, and don't share them. You're responsible for activity on your account unless it happens because of our failure. Tell us straight away if you think someone else has accessed your account.
• You can sign in with an email address and password, or with Facebook. If you use Facebook, its terms also apply to that sign-in.

4. Orders, prices and payment

• Prices are in pounds sterling and include VAT. Postage is added at checkout where it applies, and the total is shown before you pay.
• Your order is accepted when we confirm it by email after payment. If we can't accept an order, for example because of an obvious error in a price, we'll tell you and refund you in full.
• Payments are taken by Stripe. Card details never reach our servers. Stripe's own terms also apply to payments.
• Please check your cards before you buy. We print exactly what you see in the preview, including names, spelling, wording and layout. We can't accept responsibility for mistakes in the details you entered.

5. Printing and delivery

• Printed cards are made by our printing partner and posted by us to UK addresses.
• We aim to post orders within 5 working days. Delivery then usually takes 1 to 3 working days. You can follow your order on the Orders page.
• If your cards haven't arrived within 14 days of being posted, please contact us.
• Printed colours can differ slightly from what you see on screen, because every screen shows colour a little differently.

6. Digital cards

Every purchase includes digital versions of your cards: a PDF for printing and images to share. They're available to download from the Orders page as soon as your payment is complete. Please keep your own copies of anything important.

7. Cancellations, problems and refunds

• Personalised cards: because every card is made to your specification, the usual 14-day right to cancel online orders doesn't apply to printed cards once you've placed your order.
• Digital cards: when you place your order, you ask us to make your digital cards available straight away, and agree that you then lose the right to cancel them.
• If something's wrong: if your cards arrive damaged, are misprinted or don't match the preview you approved, contact us within 30 days, with a photo if you can. We'll reprint them free of charge or refund you, as the law requires.

8. Vouchers and AI credits

• Vouchers can be used once, before any expiry date shown on them. They have no cash value.
• AI credits are used one per AI picture. New accounts get five free, and you can buy more at the price shown in the service. Credits don't expire, have no cash value and can't be transferred to another account. If a picture fails to be created, the credit isn't used.
• Except where the law requires it, payments for vouchers and AI credits aren't refundable, including for unused credits.

9. Your content

"Your content" means everything you put into the service, including photos, signatures, wording, guests' details and the AI pictures created for you.

• You own your content. We don't claim any ownership of it.
• You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, print, transmit and display your content only as needed to provide the service and make your cards. This includes sending it to the service providers described in our Privacy Policy. This licence ends when your content is deleted, apart from copies left in backups until they are replaced.
• We don't use your content for advertising.
• You're responsible for your content. You must have every right and permission needed to upload it, such as for photos you didn't take yourself.
• We may remove content, or refuse to print it, if we reasonably believe it breaks these terms or the law. Where we can, we'll tell you why.
• If you send us feedback or ideas, we can use them to improve the service without any obligation to you.

10. AI pictures

• AI pictures are created by a third-party supplier, currently OpenAI. When you use this feature, you must also follow that supplier's usage policies.
• As between you and us, you own the pictures created for you. Similar pictures may be created for other people, so we can't promise that yours is unique.
• Results can be unexpected. Check every picture before you use it on a card.
• Don't use AI pictures to create unlawful, harmful, deceptive or infringing material, or to impersonate real people.

11. Your guests' details

When you add guests' names, addresses and gifts, you confirm that you're entitled to give them to us so we can make and send your cards and collect their RSVPs. We use them only for that purpose, as described in our Privacy Policy.

12. Acceptable use

You must not use the service, or let anyone else use it, to:

• break any law, or upload content that is illegal, defamatory, harassing, hateful, obscene, or that infringes anyone's intellectual property or privacy;
• upload malware, or content designed to run harmful code in other people's browsers;
• try to access accounts, events or data you aren't permitted to see, or test, scan or get around our security without our written permission;
• overload or disrupt the service, for example with automated requests or scraping;
• copy, resell or redistribute our designs, or provide the service to others as a business;
• reverse engineer or decompile the service, except where the law allows it.

13. Third-party services

Some features depend on other companies' services, including Stripe (payments), OpenAI (AI pictures), Facebook (sign-in) and our printing partner. We aren't responsible for their availability, or for changes they make that affect a feature. If a third party withdraws or changes a service, we may change or remove the related feature.

14. Our intellectual property

We, or our licensors, own the service, including its software, card designs, layouts, text and the iThank.uk name and logo. We give you a limited, non-exclusive, non-transferable licence to use the service under these terms. You may use our designs on cards you make with the service for your own events, but not resell or redistribute them.

15. Availability and changes

We work hard to keep the service available and to back up your data, but we can't guarantee it will never be interrupted. Planned maintenance, problems with suppliers or the internet, and events outside our control can interrupt it. We improve the service all the time and may add, change or remove features.

16. Suspension and termination

• By you: you can stop using the service at any time, and delete your account from My account.
• By us: we may suspend or close an account if it seriously or repeatedly breaks these terms, puts the service or other users at risk, or if the law requires us to. Where it's reasonable, we'll warn you first and give you a chance to fix the problem. We'll still complete, or refund, any order you've already paid for. We may also end the service for everyone with at least 60 days' notice.

17. Our responsibility to you

• You have legal rights that these terms don't affect, including the right to goods that are as described and of satisfactory quality, and to a service provided with reasonable care and skill.
• We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.
• The service is for personal use, so we aren't responsible for business losses, such as lost profit or business opportunity.
• We aren't responsible for mistakes in the details you entered, or for events beyond our reasonable control.

18. General

• Changes to these terms: we may update these terms. The version in force when you place an order applies to that order. For material changes, we'll email account holders at least 30 days before they take effect.
• Events outside our control: we aren't liable for delays or failures caused by events beyond our reasonable control, such as postal disruption.
• Transfer: we may transfer our rights and obligations to another organisation, for example if the business is sold, as long as your rights aren't reduced.
• Notices: we'll contact you at the email address on your account. You can contact us using the details in section 19.
• Severability and waiver: if any part of these terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.
• Third-party rights: no one else has rights under these terms.
• Law and courts: these terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings there as well as in England.

19. Contact us

Company

Affirmable Limited, trading as iThank.uk

Company number

14461956 (England and Wales)

Registered office

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Contact

Our contact form

VAT number

GB 516 5901 90

If you have a complaint, please contact us first and we'll do our best to put things right.